Refund Policy

Refund Policy

At Nickel City Natural, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read through our refund policy below to ensure a smooth process.

Returns

We accept returns on most unworn, unwashed, and unused items within 30 days from the date of purchase. If you are not completely satisfied with your items, you can return them for a full refund or exchange.

To initiate a return, please make sure the following conditions are met:

  • The item must be in new, unworn, and unwashed condition.
  • The return must be requested within 30 days from the date of purchase.
  • The original receipt or proof of purchase must be provided.

Non-Returnable Items

The following items are non-returnable:

  • Items purchased as final sale or clearance items.
  • Gift cards.
  • Personalized or custom items.

How to Request a Return or Exchange

To request a return or exchange, please contact us at nickelcitynatural@gmail.com with the following information:

  • Your order number.
  • The item(s) you would like to return or exchange.
  • Reason for return or exchange.
  • Your preferred action (refund or exchange).

Once we’ve received your return request, we’ll provide you with return instructions and a shipping label (if applicable).

Refunds

Once we receive your returned item(s), we will inspect it to ensure it meets our return conditions. If everything checks out, we will process your refund to the original payment method. Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.

Shipping Costs

Shipping costs are non-refundable, and customers are responsible for the cost of return shipping unless the item was received damaged or defective.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process and mention your preference in your email. If the new item is available, we will ship it to you as soon as possible.

If you have any questions or concerns about your return or refund, please don’t hesitate to reach out to us at nickelcitynatural@gmail.com. We’re here to help and ensure that you are completely satisfied with your Nickel City Natural experience.